FAQ

SHIPPING & RETURNS

Q: WHERE CAN I BUY SUNAVO PRODUCT?
A: You can only buy on our website and Amazon for now, but more channels will be available in the near future. Please keep an eye on our news.

Q: WHERE DOES SUNAVO SHIP?
A: Currently we mainly ship to the contiguous United States, United Kingdom, Germany, France, Spain and Italy.

Q: WHAT IS YOUR RETURN POLICY?
A: We provide you with a 30-day hassle-free return service. You can return for refund or replacement within the period provided the product is unused, and in original condition. For more details, please refer to return policy page.

ORDERING

Q: CAN I CANCEL OR MAKE CHANGES TO MY ORDER?
A: We attempt to process and ship your order as quickly as possible. Please contact us as soon as possible if you need to modify or cancel your order. We are unable to cancel or modify on your behalf after the order has shipped.

Q: HOW LONG DOES IT TAKE TO PROCESS MY ORDER?
A: Please allow 1-2 business days for your order to be processed. Most shipments will take an additional 3-5 business days. See our Shipping Policy for more information.

Q: WILL I RECEIVE A NOTIFICATION OR A TRACKING NUMBER WHEN MY ORDER SHIPS?
A: Yes, you will. When your package is scanned by our shipping provider, it automatically sends you an email with the tracking number included. If you have any questions, please contact us via email - help@sunavo.com.

Q: HOW DO I PLACE A BULK ORDER?
A: For all orders over 20 units, please contact us via email - help@sunavo.com.